Refund Policy
Our refund policy is designed to provide clear and fair cancellation terms for conference delegates, presenters, institutions, and sponsors. Please review all deadlines before completing your payment.
Refund requests must be received no later than 30 November 2026. Requests submitted from 1 December 2026 onward are not eligible for a refund, except where the Organisers approve a documented special circumstance.
Full Refund
Available for eligible requests received on or before 1 November 2026.
Partial Refund
Available for eligible requests received from 2 to 30 November 2026.
No Refund
Applies to requests received from 1 December 2026 onward.
Refund eligibility by request date
The following schedule applies to standard conference registrations and sponsorship payments unless a separate written agreement states otherwise.
| Refund Period | Request Deadline | Refund | Status |
|---|---|---|---|
| Full Refund Period | On or before 1 November 2026 | 100% | Full refund eligible |
| Partial Refund Period | 2–30 November 2026 | 50% | Partial refund eligible |
| No Refund Period | From 1 December 2026 onward | 0% | Not refundable |
Final standard refund deadline
The final deadline for an eligible 50% refund is 30 November 2026 at 11:59 PM Cairo time.
Registration transfers may still be considered after the refund deadline, subject to approval and verification by the registration team.
Payments covered by this policy
Covered Registrations
- Student, professional, presenter, and other delegate registrations.
- Early-bird and regular registration fees.
- Individual and institution-funded registrations.
- Platinum, Gold, Silver, and Supporter sponsorship payments, unless governed by a separate agreement.
- Group registrations where individual attendees can be clearly identified.
Refund Conditions
- Refunds are returned to the original payment method only.
- Bank, currency conversion, and payment gateway charges may not be recoverable.
- Benefits already delivered to sponsors may be considered during refund review.
- Downloaded or previously delivered digital conference materials are not separately refundable.
- Refund eligibility is based on the date the complete request is received.
How to request a refund
Follow these steps to ensure that your request can be reviewed without unnecessary delay.
Send your refund request
Email registration@egytex.com using the subject line: Refund Request – Your Full Name.
Provide the required information
Include your full name, registration email, payment transaction reference, registration or sponsorship category, and the reason for your request.
Attach supporting documents
Where the request relates to visa denial, a medical emergency, or another special circumstance, attach official supporting documentation.
Receive eligibility confirmation
The registration team will acknowledge the request and confirm whether it meets the applicable refund conditions.
Refund processing
Approved refunds are normally returned to the original payment method within 5–10 business days.
What happens after submitting your request
Request acknowledgement
Confirmation that the refund request has been received.
Eligibility decision
Confirmation of the eligible percentage and approved amount.
Refund issuance
Approved funds are returned to the original payment method.
Account settlement
Banks and payment providers may require extra processing time.
Requests considered outside the standard schedule
The following circumstances may be reviewed individually and require appropriate supporting documentation.
Conference Cancellation
If the Conference is cancelled by the Organisers and no suitable replacement or rescheduled event is offered, eligible registration payments will be refunded.
Documented Medical Emergency
A serious health emergency preventing attendance may be reviewed individually upon receipt of appropriate medical documentation.
Documented Visa Denial
International registrants whose Egyptian visa application is formally denied may request a review by providing the official rejection document.
Force Majeure
Major events beyond reasonable control, including travel restrictions or severe emergencies, may result in postponement, transfer, credit, or refund options.
Common refund questions
Standard refund deadlines are applied strictly. Requests received from 1 December 2026 onward are not normally eligible, although a documented exceptional circumstance may be reviewed.
Yes. Individual attendees may be removed from a group payment where their registration records and corresponding fees can be identified.
Refunds are returned through the original payment channel. Exchange rates, international fees, or currency conversion differences are controlled by the bank or payment provider.
No. For security and payment compliance reasons, refunds are issued only to the original payment method whenever technically possible.
A registration transfer to another eligible person may be approved at no additional registration cost. Contact registration@egytex.com and provide the replacement attendee’s information.
Sponsorship payments generally follow the same schedule unless a separate agreement applies. Benefits already delivered, such as branding placement or promotional production, may be considered during the review.
Policy Updates
The Organisers may update this policy when operational or legal requirements change. Changes will not normally be applied retrospectively to completed payments where doing so would reduce the refund rights that applied at the time of registration.
Questions about your refund eligibility?
Contact the registration team with your transaction reference and registration email address before submitting a formal refund request.
Contact the Registration Team